However when ever I needed to call tech support (and I use the term loosely) I was routed to some call center god knows where. It was virtually impossible to reach anyone at the actual office.

I am glad you have found other hosting that meets your needs.

needs and I switched hosts. They refused to give me a refund for the full year of hosting I had paid for.

I gave up trying to switch my domain to another registrar after becoming frustrated and decided that dealing with the issue wasn’t

worth the stress. After all, even though their hosting and customer service suck, how could they go wrong with the simple task of

keeping a domain name registered?

Now, they have taken a payment made to them for the purpose of renewing my domain name and used it to renew a domain forwarding

service they hooked up to my account once I’d canceled my hosting with them and established hosting elsewhere. Unfortunately, I

learned about this only now that my domain name has expired.

I’m out of business. No website. No ability to receive email. If there’s even a 1% chance of this happening to you or your business,

would you risk it?

The problem is that my site is generated by ASP scripts and when I want to do refer to a different folder, such as where the file containing the header text, the CSS file or whatever I am, most incredibly, not permitted to use relative paths. So, rather than using ../ in my scripts to indicate a parent folder I am forced to use the absolute path names on the servers.

This is contrary to good software practise and we can get away with it providing no-one moves anything.

Of course, Webserve have moved a few folders to another disk. After WEEKS of firing off eMails I eventually stopped talking to the robot called Nicky (who only seems to dole out the same reply; the one where everything is working at their end!) and I got a few eMails from a chap called Sam.

After a few days he fixed things. Yes, I think that they have changed something so that all of my paths now work (I think they edited the scripts for me) and, yes they do.

Now, in case you’re wondering why I couldn’t just have done it myself rather than to moan and to make a fuss? Well, the simple reason is that I can ftp into the top level of my area and then into the httpdocs folder where all my stuff is kept.

I cannot ftp any lower than this one, so that means that I cannot update anything on my website at all.

I think it’s really poor that ftp doesn’t work. And, again, all eMails are being ignored. If ftp doesn’t work then how on earth is one going to get a site going?

It’s now mid-December. We’re coming up to the first anniversary of an open ticket which I am waiting to be resolved.

This lot are truly useless. Do avoid them.

Thanks for the comment, I hope they fix your issues and compensate you for your problems.