The inner chaos of a web guy's mind.
Posts tagged customer service
Beware of Bell Mobility
Jun 4th
Well the Bell Mobility issues never end. This is the most corrupt organization, not only are they throttling internet connection but time and time again they are ripping off their customers.
In previous posts I have detailed the issues with Bell and its billing policies. For 6 months they over charged me for my service by $20 dollars. Each an every month I have had to call the Bell customer service ( I use the term loosely) associates to get the bill corrected every month. I spoke with an customer service associate last month who stated that I would not be charged a cancellation fee when I switch companies because of all the hassles. After hearing this from the associate I went down to Rogers and signed up for a new contract with them.
A month goes by and I get a Bell bill, on this bill they have added the $20 that was credited back to back to me the month prior and again my bill is $20 more than it is supposed to be. After another 1 hour call with the manager of Bell I was told that it was Rogers fault for not canceling the account when the port transfer went through. Passing the buck yet another thing that Bell does well, no common sense in the company I tell you. If you don’t have the number anymore you have lost the client. Well I find out to no surprise that at this point Bell will try and extort as much money as possible out of you. “Watch this we’ll punish this puny client for getting fed up with our crap and going to a competitor!”. So during this call I am told that I will have to pay the $200 cancellation fee, OMG they have a recorded call with an associate telling me that they will waive the cancellation fee. These morons won’t pull the call and verify this information, of course not cause then you would HAVE to waive the fee for me. To bring this crap to a close they decide to give me the new cancellation policy which is $100 . Wow thanks for the crappy service and the reduction in the fee that I was not supposed to pay in the first place.
The manager on the line at this time tells me that he is only doing this because “I am a Bell family customer and even though I am with another provider now I will return to Bell!” What arrogance. If you think I will ever use Bell for any service again in the future you are either delusional or insane.
With any luck this whole ordeal will be done with once the cancellation bill is paid and I won’t have to deal with these idiots anymore. This article is a warning to all Bell mobility customers, I hope you don’t get trapped with this company. With number portability in full effect now you can keep your number and move to any other cellular service out there. There are so many to choose from in this day and age .
YOU DON’T HAVE TO USE BELL FOR ANYTHING!
What happened to customer service
Apr 2nd
What is going on in todays business world? Where has customer service gone? There is no such thing as calling up a company providing you a service that you pay for and have them correct a problem or accept responsibility for a mistake on their part. If you haven’t seen my post on the poor service from my previous web hosting company please read and you will understand why I am tired of dealing with companies that don’t care about customer service.
The latest experience in with my cellphone provider Bell Canada. For the last 3 months my bill has gone up by $20 because the company dropped one of my promotional codes 3/4 of the way through my contract with them. For two months I contacted customer service and was promised that it would be corrected on the next bill (all be it after a lengthy hold and the most annoying automated answering system). The second month there was no correction made for the over payment the previous month, I called and was told my next bill would be $20 less than normal as there would be a correction from the previous month.
The next bill comes and its $60 higher than what it was supposed to be so as you can imagine I was extremely irritated when I called Bell’s customer service. The rep I ended up speaking with looked into the over charge and guess what my 750 minute plan had been dropped to 350 mins. Keep in mind I have a 2YR contract with this company and they can’t even keep the contract accurate through the term. After about 20 mins the minutes are corrected and the extra charges are removed from the bill. Then it comes to the missing credit from the previous billing error. The rep could not even figure out the math for three months of bills even with me walking him through it over the phone. There was a $20 credit that was never applied to my bill. Seems pretty simple well not for this customer service rep is was not.
After another 30-45mins of arguing with this idiot he finally admits that yes I was over charged and the credit was never applied back to my bill and gets my bill corrected for me. Thank god my contract expires in august and we now have number portability because you can be damn sure I will not be continuing with this Bell.ca for my cellphone service.
Ive lost all faith in the service industry, I am a business owner that provides many services and I ALWAYS deal with problems right away, respond to clients and answer calls. When I was a sales manager for a big box retail store I did everything possible to make sure all customers left the store happy no matter what the original problem was. I am still waiting for a company to reinstall some faith in the customer service industry.
That is my rant for the day guess I should expect this from the same company that is throttling its internet service and trying to control what it’s users do on the net. Check out this complaint letter template you can use to get some revenge on the service company if things don’t get worked out in the end.
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