The inner chaos of a web guy's mind.
Posts tagged cellular
Bye Bye Bell – Hello Rogers
May 6th
Well after yet another bill error on Bell Mobility’s part this month I have decided to say !@#$%^ you to bell and switched to Rogers for my business cellular provider. For starters the phones are better, the lines are better, the customer service is better.
My new LG Shine Slider phone is a piece of fine manufacturing I tell you. The box has more design in it than I have ever seen. Intricate reflective design on the entire box with a magnetic top. A wealth of accessories comes with the phone including a functioning USB transfer cable. The phone is auto detected in vista as a mass storage device accessing both the phones integrated memory and the expandable memory card slot. Unlike on my Nokia 6275i the slot is on the phone case and not under the battery so I can swap out cards anytime.
LG PC Suite was a nightmare to get installed and connected to the phone on vista but once it is installed it works very well. For the daunting task of transferring all my numbers from my non SIM card phone to the Rogers LG Shine the PC Suite enabled me to use the Laptop to enter the data and the export to the phone. What a time saver that was. The USB port also charges the phone and allows internet access using the phone as a modem. NEVER USE THIS FEATURE IT WILL COST YOU A FORTUNE IF YOU DO….. Not from experience my self but from witnessing it when I was in the cellular industry.
Well its nice to have a shiny new phone and taking some business away from the Bell organization. What a bunch of idiots “HEY LETS THROTTLE THE INTERNET” “LETS MESS UP CUSTOMERS BILLS” then they wonder why they are losing money and business. WAKE UP!!!!
What happened to customer service
Apr 2nd
What is going on in todays business world? Where has customer service gone? There is no such thing as calling up a company providing you a service that you pay for and have them correct a problem or accept responsibility for a mistake on their part. If you haven’t seen my post on the poor service from my previous web hosting company please read and you will understand why I am tired of dealing with companies that don’t care about customer service.
The latest experience in with my cellphone provider Bell Canada. For the last 3 months my bill has gone up by $20 because the company dropped one of my promotional codes 3/4 of the way through my contract with them. For two months I contacted customer service and was promised that it would be corrected on the next bill (all be it after a lengthy hold and the most annoying automated answering system). The second month there was no correction made for the over payment the previous month, I called and was told my next bill would be $20 less than normal as there would be a correction from the previous month.
The next bill comes and its $60 higher than what it was supposed to be so as you can imagine I was extremely irritated when I called Bell’s customer service. The rep I ended up speaking with looked into the over charge and guess what my 750 minute plan had been dropped to 350 mins. Keep in mind I have a 2YR contract with this company and they can’t even keep the contract accurate through the term. After about 20 mins the minutes are corrected and the extra charges are removed from the bill. Then it comes to the missing credit from the previous billing error. The rep could not even figure out the math for three months of bills even with me walking him through it over the phone. There was a $20 credit that was never applied to my bill. Seems pretty simple well not for this customer service rep is was not.
After another 30-45mins of arguing with this idiot he finally admits that yes I was over charged and the credit was never applied back to my bill and gets my bill corrected for me. Thank god my contract expires in august and we now have number portability because you can be damn sure I will not be continuing with this Bell.ca for my cellphone service.
Ive lost all faith in the service industry, I am a business owner that provides many services and I ALWAYS deal with problems right away, respond to clients and answer calls. When I was a sales manager for a big box retail store I did everything possible to make sure all customers left the store happy no matter what the original problem was. I am still waiting for a company to reinstall some faith in the customer service industry.
That is my rant for the day guess I should expect this from the same company that is throttling its internet service and trying to control what it’s users do on the net. Check out this complaint letter template you can use to get some revenge on the service company if things don’t get worked out in the end.
Recent Comments