Beware of Bell Mobility
Well the Bell Mobility issues never end. This is the most corrupt organization, not only are they throttling internet connection but time and time again they are ripping off their customers.
In previous posts I have detailed the issues with Bell and its billing policies. For 6 months they over charged me for my service by $20 dollars. Each an every month I have had to call the Bell customer service ( I use the term loosely) associates to get the bill corrected every month. I spoke with an customer service associate last month who stated that I would not be charged a cancellation fee when I switch companies because of all the hassles. After hearing this from the associate I went down to Rogers and signed up for a new contract with them.
A month goes by and I get a Bell bill, on this bill they have added the $20 that was credited back to back to me the month prior and again my bill is $20 more than it is supposed to be. After another 1 hour call with the manager of Bell I was told that it was Rogers fault for not canceling the account when the port transfer went through. Passing the buck yet another thing that Bell does well, no common sense in the company I tell you. If you don’t have the number anymore you have lost the client. Well I find out to no surprise that at this point Bell will try and extort as much money as possible out of you. “Watch this we’ll punish this puny client for getting fed up with our crap and going to a competitor!”. So during this call I am told that I will have to pay the $200 cancellation fee, OMG they have a recorded call with an associate telling me that they will waive the cancellation fee. These morons won’t pull the call and verify this information, of course not cause then you would HAVE to waive the fee for me. To bring this crap to a close they decide to give me the new cancellation policy which is $100 . Wow thanks for the crappy service and the reduction in the fee that I was not supposed to pay in the first place.
The manager on the line at this time tells me that he is only doing this because “I am a Bell family customer and even though I am with another provider now I will return to Bell!” What arrogance. If you think I will ever use Bell for any service again in the future you are either delusional or insane.
With any luck this whole ordeal will be done with once the cancellation bill is paid and I won’t have to deal with these idiots anymore. This article is a warning to all Bell mobility customers, I hope you don’t get trapped with this company. With number portability in full effect now you can keep your number and move to any other cellular service out there. There are so many to choose from in this day and age .
YOU DON’T HAVE TO USE BELL FOR ANYTHING!
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I agree with you the customer service at Bell very bad, they are rude and sneaky. I too have an issue with Bell I was charged $400 cancellation fee for two phones they were suppose to be mate phones. Every month I had to call because they charged me too much claiming I was over using my telephone they even claimed I was using it when I was at work and it was turned off, if I used it while at work I would be out of work so that wasn’t true. I still can’t get them to correct my billing. I was told I signed a contact to pay this cancellation fee yet when I asked for a copy of that contract they claimed they don’t have one, so I guess I don’t really have to pay now do I? Please be very careful and think twice before signing up with bell the billing is very bad and always wrong. I am also thinking about charging my home phone service as well because of many problems with billing and other issues. Buyer beware.
I am sorry to hear that you too had a similar issue. I just hope that through this awareness we can help save others from having the same hassles and hit the company where it hurts. If by posting this article a few people decide not to use bell then in will cost them 10 times what they cost us in errors. That is just a start. Major companies need to be responsible and look after their clients. Everything posted here is fact people have the right to know what kind of company they are getting involved with.
I too am dealing with a $400 cancellation fee from Bell. I have been a loyal customer since 2000, signing my last contract in Sept 2007 for 3 years. I don’t use my phone very often, so I only have the basic $30 plan. My husband has been transferred and we are moving to the states, so I will be cancelling service. When I called them, they said moving out of the country still constitues a $400 cancellation fee. Their only suggestion is that I get a North America plan for $97/month so I can use the phone in the US. $97 a month!!! I am presently trying to find someone to take over my contract. If I can’t find anyone, I will try to fight the fee again.
And the corruption at Bell continues. These big companies do nothing but gouge their customers and hold them ransom with ridiculous contracts. And to top it all off you don’t build credit with a cell phone but the cell company can sure as hell damage your credit.
Keep fighting them as hard as you can. As I will keep fighting them also.
.m.m
400$ ?
Damn My contract was signed on last august.. 24months left… Will they charge 20$/month?
Here I sit for more than an hour trying for the third time to get Bell to honour their word…okay, stop laughing! Seriously, my daughter has a Samsung U740 and she’s 12 months into a 36 month contract. Her phone has already spent 2 months in repair and now the best they can offer is a $50 hardware credit or I can take the phone in to have it repaired again which will likely take 4 weeks during which time she gets an inferior loaner phone. Hmmmmm…where’s the customer service? Perhaps the reason Bell needs to spend large amounts on advertising for new customers is because their existing customers can’t stomach the thought of spending more money with them once the contract is up!
The idea of the generous $50 hardware credit is great until I get to the store and learn the phone is not for sale to an existing customer at the new customer 3 year contract price of $129.99 but the full retail price of $480! The Bell Customer Service rep told me I could get the new lower price by extending my contract for an additional year. Naturally I was willing to extend just to get the lower price.
For a regulated industry there seems to be no one looking over the shoulder of cell phone companies insisting that the customer be treated fairly. If it didn’t cost $500 to break my contract I would move my daughter’s service immediately.
Buyer beware doesn’t begin to cover the hidden fees and corporate advantage Bell has over its contract bound existing customers.