I took the loaner phone back within a week and then paid the difference between my upgrade allowance plus $80 on cash for a new phone for my own number. Only they never cancelled the contract for the “loaner’ phone. When two numbers showed up on my bill, I called each month and talked to a different person who said it would be rectified. This went on for six months. The second number had no calls charged to it but it still kept showing up as a $25.95 charge each month. After the second month, I asked for names and employee numbers. Finally the charge was cancelled but then I got a $400 cancellation fee on my bill a month later. When I called Bell they said I had a second number under a contract that I’d been paying for and I hadn’t disputed it so I must know I had a contract. I gave them the employee names and numbers that I had been talking to. I also asked for a copy of the so-called contract but they told me to go to the store. I went to the store and they it would cost me $35 for them to look for a copy.

Now I have no phone service at all because I won’t pay $400 cancellation for a contract that I don’t have and they won’t produce. I’m out $156 for 6 months of paying for a phone number that I never used and didn’t have a phone for, plus a cancellation fee for a non-existent phone and contract.

All is now well. Bell corrected the error after placing me in contact with the executive office by phone. New reports arrived and are error free.

Anyone ever see a “Data Service Agreement Price Adjustment” charge of $200 on their bill?

I have a smart phone (BBerry 9000 and up) and want to know what happens if you buy that phone with the regular email package (no data) for $40 from Bell Canada?

Answer: You will get a bill months down the road for $200 for buying a smart phone without a data plan!

Yep — that’s what happened to me with Bell Canada and they insisted I either upgrade to a $50 plan or pay the $200 penalty.

By the way, I’ve owned the phone for 4 months and this charge appeared yesterday. I’ve been paying for months at $40 for the phone (standard email / text plan .. no data).. so imagine getting a bill for $200 for NOT having a data plan on my phone (that was the explanation given to me: Black Berry 9000 series and up, you must take the data plan or pay $200 cancellation fee).

You think anyone said that when I bought the phone? Or mentioned to me during the last 4 months of owning the phone (and I did call in a few times to dispute ‘other strange’ charges — which they reversed no questions asked). I was given an ultimatum… pay more per month (upgrade) or pay the $200 charge.

No one ever told me that when I bought that phone (it doesn’t apply to other BlackBerrys — 8700 etc). The salespeople in the store actually helped me pick my phone, but no mention of a $200 fee if I opted not to take the data plan.

Say the words –> Total fraud – misrepresentation at it’s best. After 1 hour, I gave up and told the guy on the phone ‘alright just upgrade the package then’.

I have absolutely had it with scam artists. Bell Canada are the best in the business at misleading people and then telling you to read the fine print when they can’t explain it themselves. Total embarassment of a company.

I convinced myself that they are all the same.. now I am convinced they are not.. Bell is the most dishonest and scheming in Canada.

I’ve given up on them… just awaiting the contract to finish now.

Anyone with a BEll contract I would advise you to write a detailed letter explaining what happened. If you do not get results on something you consider unfair, write immediately to the above address. (I am in Ontario so they gave me this address) Anyway, they cancelled my $400 bill and I paid only what I originally should have paid which was 120.00. They told me my contract was ending in 6 months (not 2012) and because upgrades were never offered or even possible with my old phone, that I was not getting charged 400.00. So you see it is worth fighting for something if you are convinced they are cheating you. I am pleased with my outcome with Bell even though it was a pain in the ass writing a two page letter when I was mad.
Good luck everybody.

I called them up, and was told no I don’t owe money, my account is canceled. I ask them to correct their credit report error they reported and said there is nothing they can do, I ask for accounts receivable and am told because I don’t owe money they won’t talk to me???!!! WTF???

CRTC and my Lawyer will deal with them now.

I had bell mobility on the phone and they have put a 400.00 charge on the bill because I canceled Amys phone with them.
Two days before I got her new phone, I called Bell to see what kind of charge there would be for canceling. She had the phone over two years and
it was broken.
The guy told me after he checked, that there is no charge on the phone to cancel.
So I said great..I figured that because it was a cheap $0 phone from the start, that Bell considered it paid off so there were no additional charges.
So I go and get her the new phone with Telus because their plan was more suitable for her.

When I called now, they said they have no notes about anything on the file and only notes from May when I asked them to
adjust minutes etc on my plan.
They said because they switched plans around, the automatically started a new contract on all the phones and my contracts
end in 2012. They didn’t tell me they were making amy’s contract till 2012…her phone was crappy in May, crappier
in July and she wanted a new phone. I would not have agreed to get a new contract for a phone that was not working right and she hated.
Anyway, they told me no charge two months ago.
So, because they don’t have any notes they say I owe 400.00 for cancelling her contract.
So I have to write the client relations advisor in Mississauga….by mail.
When Amy comes home I will see if she has papers that I wrote something down on.
Bell is basically telling me that they can make mistakes by not writing down notes, and I have to prove that they said there was no charge. They are calling me a liar, I have been a customer for 8 years and I still have two cell phones with them.
I also have to prove that the guy, back in May didn’t tell me he was renewing amy’s contract and that I need to prove this.
They have the notes and they can add things in right now, to protect themselves. They are liars.

If you have time, think of something (in french). I will translate.
I have told them that I am a bell customer for 8 years. I know all about contracts and have had my phones for 3 years
and already renewed. If I called and asked for charges and he had said 400.00 two months ago, I would certainly not cancel. I would
have waited till the contract expired. And if Amy had a contract till 2012, why didn’t the guy tell me when I called 2 months ago before
getting her new phone. He didn’t say anything…..just there was no charge.
I would have kept the contract till the end….which as far as I knew at that time …was just till the summer of 2010….not till 2012.

They are expecting me to believe that someone told me specifically that my daughters phone was getting a new contract till 2012, back in May.
Her phone was crap in May….how was it going to last until 2012?? It actually broke for good in December 2009.
So I would like to cancel all my bell services but they will charge me $400 for each phone that I cancel to break the contracts.
I also have Bell tv. I want to cancel that too, but they will charge me something to break the 3 year contract for the receiver.
I think I have had it for over one year….since we got the new tv.

Anyway, I will pay them their bill of 120 or whatever it is. I have to write these guys.

Bell Canada
Executive Office
Client Relations Advisor
5099 Creek Bank Road
East Tower-Main Entrance-Ground Floor,
Mississauga, ON. L4W5N2

ASSHOLES

Par for the course unfortunately with this company. I have since moved to rogers and I am not having any problems at all.

Bell is terrible.