Comments on: Beware of Bell Mobility

By: sterling

sterling — Sun, 21 Aug 2011 00:54:36 +0000

bell is gay they told me they well only put 50 dollars on my iphone bill every month and now my phone bill is 265 dollars i wonder how much is cancletion? fee after 3 weeks? with bell we argued with them lotta times and they are screwed up company!!! im switiching back to telus contact only 40 dollars a month!!! i hate bell so much

By: Christine

Christine — Fri, 29 Apr 2011 00:24:28 +0000

Bell Canada
Executive Office
Client Relations Advisor
5099 Creek Bank Road
East Tower-Main Entrance-Ground Floor,
Mississauga, ON. L4W5N2

Anyone with a BEll contract I would advise you to write a detailed letter explaining what happened. If you do not get results on something you consider unfair, write immediately to the above address. (I am in Ontario so they gave me this address) Anyway, they cancelled my $400 bill and I paid only what I originally should have paid which was 120.00. They told me my contract was ending in 6 months (not 2012) and because upgrades were never offered or even possible with my old phone, that I was not getting charged 400.00. So you see it is worth fighting for something if you are convinced they are cheating you. I am pleased with my outcome with Bell even though it was a pain in the ass writing a two page letter when I was mad.
Good luck everybody.

By: courtney

courtney — Fri, 22 Apr 2011 06:36:09 +0000

I have been a bell customer for 7 years. I was recently contacted by bell letting me know I am eligible for a hardware upgrade… and although my phone is nothing but a lemon I have decided to hold off as I was getting ready for a big move. So now I have made my move up north and Telus is the most reliable provider up here. I considered my situation and decide I wanted to cut ties with bell and go to telus…cheaper and better reception… So I went and pulled out my paper work from when I got my phone to see when my contract is up. It was hard to read but I was able to learn that I bought my phone on Feb 8 2009…so logically I am thinking I have less then a yr on my contract I will call bell and find out what their buy out cost is…this is where the fun starts…

I start the call by asking the rep when my contract is over and he says Sept 8, 2012…Naturally I am confused cause that is 43 months after I bought my phone…not 36. So I inquire and he informs me I did not sign a contract in Feb that I was just month to month after buying my phone and that I signed it in Sept…

Why would I go from month to month with a new phone and just for fun sign a contract? I said that did not happen I absolutely did not sign a contract in Sept. Then he asks me to hold…20 minutes later he says well in Sept you and the other person on the account switched to a share plan and that started the contract…

Whoa…back up the bus…so back in sept 09 my mom and someone else from Future Shop called the Bell retention department to complain about our cell phones jumping in price after getting blackberries and trying to make sense of all these bill changes (we were on a corporate Future shop plan and when we got blackberries they booted us off without telling us)…long story short they were able to negotiate a decent plan. But no one agreed to a three yr contract on that date…to be sure I called my mom…who then called the person rep who was with her at the time of the call… I know it was a long time ago but a contract is something you remember…

So I further with the rep that either A you are telling me you have me on a three yr contract I never signed, agreed to or had knowledge of or B to have extended the contract I know I signed in Feb 09 by 7 months…. I am not sure which one is worse but I know they are both illegal. The bell rep politely ended the call with me not before telling me I would have to pay $300 to get out of my contract….

I called Telus, just to see if they had any advice regarding this BS… They advised me that although they could not actually comment on my contract situation I should request a copy…. So tomorrow I will get back on the phone with them and try and get someone of authority…

Oh I also forgot to mention I had asked the rep about my previous contract start and end dates….he said i signed one Jen 2006 and it ended march 2009…so again he is telling me they made my 36 month term contract without my knowledge… My advice keep your paper work, after three years it is easy to forget when those three years are really up…and don’t sign with bell…. I will update you tomorrow after when I am sure will be an entire day wasted talking to Bell.

By: Wade

Wade — Sat, 09 Apr 2011 12:27:59 +0000

Bell, where do I start no where do I end, after five years of reasonable service. I gave Bell over 7 years of business and have had enough it with over billing bla bla.The bottom line is profit, read all the blogs about Bell they were good for 8-9 years now not good. Some where and only an ex-employee could verify. Bell switched from the best and probably the least profitable to the leader. And I will bet it happened since 2008.

By: Djpm_90

Djpm_90 — Wed, 09 Mar 2011 10:50:28 +0000

Their liars and fraudsters ur 200.00 deposit is not fully returned ! U be a good boy make the payments to get it back right! In their contract says u get it all back according to their written contract right in writing but u don’t this is called fraud then when u speak to a rep and remember get his name and number and he lies to u too! He sad I get it back all of it and what he did was pay a month with it and sent the remainder! Kenny lied to me with a written fraud this bell company has taken a turn for the worse! Their canada s enron and capital one wrapped up in one! And peole are catching on thank God! Ma bell is now ———— see what happened when their hq went to and worked from Quebec corruption! Wonder why ah! But the best advice for all stay away they have capital billing practices and enrons corrupt board players people stay away do u and ur family a favor just stay awAy from bell full of liars and cheats and frauds it’s in the writing their contract and their lying rep Kenny! Do I wish them a good day nope what goes around comes around!

By: Adam Morgan

Adam Morgan — Mon, 10 Jan 2011 02:13:31 +0000

I own a cell phone. Unfortunately, Bell Mobility is my carrier. I say “unfortunately” because I’m very unhappy with them and their customer service in particular. Since I can’t seem to get through to anyone who can actually do anything for me, I thought I’d put my story up on the SOCIAL NETWORKS as a cautionary tale for potential Bell Mobility customers. Maybe I’ll get some action that way. If I don’t, well, then at least I’ve made my opinion known to a few others.
(New) Cellphone Dies, Pain Ensues
Pretty basic plan that with the network access fees and taxes would cost us around $70/month. The phone after 6 month started sending scrambled text messages and needed a decoder (ENIGMA MACHINE) to solve those CODED messages. Since it was still in 1-year warranty period, we had to send it to get fixed under warranty. I took it to Bell mobility and they said it’s a software problem, it’s covered under warranty.
They took it for 3 weeks, I am paying the bill and they do not cover you with a loaner or replacement; you have to rent one. That’s called double dipping by Bell
Here’s the important part: when I got the phone back, in less than 2 days, the phone shot off and went blank. I took it back to them. This time they said it’s a hardware problem and it’s covered under warranty and again, back to the shop for another 3 weeks and now you know the double dipping drill.
Here is another important one. I got the phone back again and in about a week, the phone now has a different problem. I receive the email or text, to scroll up or down, I have to touch the screen, but as soon as I touch the screen, the whole page gets scrambled, but this time I can not get to load the ENIGMA MACHINE to decode it, because it no longer scrambles with letters, just short circuit scramble. (Now I know why they them smart phones).
Customer Service Unplugs, Frustration Increases
By now I’m really frustrated with Bell Mobility. That frustration only increases when I get a new bill for that I am not using.
Incredibly frustrated, I call Bell Mobility to sort this out. I have to explain my whole story yet again to yet another customer service representative.
This is the company that calls itself “Canada’s leading communications company”

By: Ed

Ed — Fri, 07 Jan 2011 04:47:09 +0000

Cancelled my phone about a month ago which we’ve had for at least 5 years. I signed a 3 year contract when I got the phone. Bell Mobility sent a $100 cancelation fee. Looks like there lots of people if we ever want to do a class action. They continuously kept changing the billing amount and charging for services I did not use. Had to phone them almost every month to remove unnecessary charges. You really get the feeling they don’t really care.

By: Lauren

Lauren — Tue, 28 Sep 2010 04:39:13 +0000

I have had so many problems with bell its INCREDIBLE!! I have been with bell for 9 years, my parents have been with them since before I can remember and my brother has been with them for 7 years.. Every time I take a phone in that breaks on it’s own, they don’t have loaner phones, and they don’t fix the phone, after a month, because they claim it has water damage. Even though the sticker hasn’t changed colour and I know I have never even had the phone in so much as a fog!

On top of that, I switched my plan to a talk and txt, and online it said UNLIMITED txt msgs, which is why I chose that plan… Then I get a $300 bill for txts, so I call in and the rep tells me my plan only has 250 txts on it. So I tell him I’m on the website and the website says unlimited. He then tells me that I’m wrong. SO for the sake of saving my breath and time I tell him to change it to the unlimited plan… Next month, another $300 bill… WTF! I call in again & the rep says I never changed my bill, but does see I called in. So I ask the lady, why would I call in, after getting a $300 bill for txts and NOT change my plan! She then says that what I’m saying does make sense and credits my acount the money I’m out for the txts… Next month… ANOTHER $300 BILL!!! ARE YOU KIDDING ME!!! I had to call every month for 6 months and have them fix it every time!

Now my brother has an iphone, with a cap, and a data plan… They cut his phone off because he apparently went over the cap. So he borrows my credit card to pay for it so that they will reactivate his services. He gets his bill and its minus $4… Apparently he didn’t go over his cap, and it’s a glitch, but the rep on the phone took the money any way. Now he has to call EVERY day until the glitch is resolved so that they wont cut his services off!

Also my family has a home phone with bell and we pay $50 with NO add ons, no call display, or 3 way calling or call waiting, and the only person who uses it is my mom and they can’t offer a lower rate. Needless to say we’ve swicthed over and the bill is now $30 cheaper!

By: Rob

Rob — Tue, 07 Sep 2010 21:21:48 +0000

I usually never post on the internet but can’t help myself on this one.

I was a Bell customer for 10 years, spending up to $300 a month cause of travel. That’s a lot of money for a phone, but I still received the worst customer support imaginable.

After spending hours, days on hold with customer care, I ended up contacting the Better Business Bureau. I highly recommend doing this and requesting to speak to an executive.

I’m proud to say that I’m not with Bell Mobility anymore but I feel disgusted by how poorly I was treated, and how much money I gave that company – 10s of thousands of dollars. They treated me like I meant nothing.

I’ve never felt so ripped off by anyone or company in my life.

By: kasey

kasey — Fri, 04 Jun 2010 19:17:28 +0000

I just called Bell and paid the $400 to get out of the contract. They are unethical, uprofessional, and a poor excuse for a company. I cringe everytime I see an ad for them. Their monthly bill which was full of errors, was just a reminder for not cancelling earlier.
If anyone is considering Bell, please do not go wtih them. I would pay double somewhere else to avoid Bell.